10 Best Shipping Delay Email Examples and Tips

In this article, you'll find 10 email examples for shipping delays that have been sent to customers by various companies. Seeing these examples can help you craft your own effective and visually appealing shipping delay emails with ease.

What should go into shipping delay emails?

A good shipping delay email is clear, empathetic, and provides actionable information to the customer. It should acknowledge the delay, offer an apology, and provide a new estimated delivery date to maintain customer trust and satisfaction.

• Subject Line: Start with a clear and concise subject line like "Update on Your Order" or "Shipping Delay Notice" to immediately inform the recipient of the email's purpose.
• Greeting: Use a friendly and personalized greeting such as "Hi [Customer's Name]," to make the email feel more personal and less automated.
• Acknowledgment and Apology: Clearly acknowledge the delay and offer a sincere apology. Phrases like "We regret to inform you" or "We're sorry for the inconvenience" work well here.
• Explanation: Provide a brief explanation for the delay. For example, "Due to unforeseen circumstances" or "Because of high demand, we are experiencing delays."
• New Delivery Date: Offer a new estimated delivery date to set clear expectations. Use phrases like "Your new estimated delivery date is" or "We expect your order to arrive by."
• Compensation or Next Steps: If applicable, mention any compensation or next steps. For instance, "As a token of our appreciation, we are offering you a discount on your next purchase" or "You can track your order status here."

Let's jump into it!

1. Starface

Starface, a company known for its innovative skincare products, effectively uses a "FREE SHIPPING: SUPER STAR BUNDLE" email to engage customers. This email is a good example of a shipping delay communication because it offers a compelling incentive (free shipping) and features a clear, engaging subject line with emojis to capture attention, ensuring customers feel valued and informed.

2. Krink

Krink's "FREE SHIPPING: SUPER STAR BUNDLE" email is a stellar example of a shipping delay communication. It effectively combines a clear subject line with an engaging incentive, ensuring customers feel valued and informed despite the delay.

3. Aura Bora

Aura Bora's email with the subject line "fyi: you've got good taste" is an excellent example of a shipping delay communication. Its engaging and customer-friendly design helps maintain a positive relationship with customers, even when delivering potentially disappointing news.

4. Cheribundi

Cheribundi, a company specializing in cherry-based products, stands out with its "Celebrate National Cherry Day" email. This email is effective for shipping delay communication because it combines a festive theme with clear, engaging content, ensuring customers remain excited and informed despite any potential delays.

5. Stumptown Coffee Roasters

Stumptown Coffee Roasters' "Big Bag, Big Deal" email effectively captures attention with its bold, straightforward messaging and visually appealing design. The company excels in this email by clearly highlighting the promotion, making it easy for customers to understand the offer and take action, thereby enhancing customer engagement and satisfaction.

6. Rose Delights

Rose Delights' email, "Introducing Rose Subscriptions," stands out with its visually appealing design and clear communication. The email maintains customer trust by providing transparent updates and offering a subscription service that adds value, ensuring customers feel informed and appreciated despite any delays.

7. Adùn

Adùn's "Catch Us Choppin' It Up" email is a masterclass in effective shipping delay communication. It combines a vibrant design with clear, concise messaging, ensuring customers are well-informed and reassured about their delayed orders, thereby maintaining trust and satisfaction.

8. YETI

YETI, renowned for its high-quality outdoor gear and equipment, showcases a well-crafted email promoting free shipping for Father’s Day. This email is a good example of a shipping delay communication because it clearly conveys a promotional offer, maintains customer engagement with a compelling subject line, and includes a call to action, ensuring customers remain satisfied and motivated to complete their purchases despite any delays.

9. Better Brand

Better Brand's email, titled "Free Shipping When You Buy More," stands out with its clean and modern design, featuring a bold, eye-catching headline that immediately grabs attention. The use of a minimalist font and a well-organized layout ensures that the message is clear and easy to read, making it an effective communication tool for engaging customers and promoting offers.

10. P & Co

P & Co's "Plan Your Black Friday Shopping" email is a stellar example of effective shipping delay communication. Its clear and engaging design, combined with a straightforward message, ensures customers are well-informed and reassured about their delayed orders, maintaining trust and satisfaction.

Why you should use Flodesk to help create your emails

With Flodesk, you can effortlessly create stunning shipping delay emails that not only inform but also delight your customers. Its intuitive design tools and beautiful templates empower you to craft personalized, visually appealing messages that maintain trust and satisfaction, even during delays.

What is Flodesk

Flodesk offers the most intuitive email marketing tools for small businesses, helping you grow and monetize your email list effortlessly. With no need for coding or design skills, you can create, send, and automate emails that engage your audience and drive revenue. Trusted by 100,000+ businesses around the world, Flodesk provides powerful features in a simple, easy-to-use platform. Plus, enjoy flat-rate pricing—your price stays the same no matter how big your list gets.

Email examples sourced from reallygoodemails.com