Flodesk Privacy Policy

Thank you for using Flodesk!

Effective Date. October 2021
Flodesk, Inc. provides online tools and services via our website at https://flodesk.com for small businesses to create, send and manage email campaigns and other marketing activities ("Services").

When you visit our website or subscribe to and use the Services, you voluntarily share certain personal information (which may identify you directly or indirectly) with us. When you use the Services, certain information about your devices and Services usage is automatically collected through cookies and other tracking technologies.

This privacy policy describes how we collect, use and share your personal and technical information and how you can exercise your privacy rights. If you have any questions about the policy, please email us at legal@flodesk.com.

We use your information to provide and improve the Services. By using the Services, you agree to the collection and use of information in accordance with this policy and the Flodesk Terms of Service, accessible from https://flodesk.com/terms-of-service

Information Collection and Use

Personal Information

When you set up an account and use our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This personal information may include, but is not limited to:
  • Business contact information (e.g., email and physical addresses, first and last name, telephone number, company name, title).
  • Marketing information (e.g., contact preferences).
  • Account log-in credentials.
  • Customer support data (e.g., troubleshooting, help query communications).
  • Payment information (e.g., billing address).

We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

To use certain features in the Services such as creating and sending email campaigns through your account, you will upload a contact list of names and email addresses of individuals who have given you consent to use their personal information. You can create your contact list by importing contacts through a .csv or directly from your email client. We act as a processor of this information to provide the Services in accordance with our Terms of Service. You are solely responsible for obtaining consent from your contacts and for maintaining appropriate privacy and security practices regarding your contact list.

We do not sell your personal information or your contact list.

Usage Data

We may also collect information on how the Services are accessed and used. This usage data may include information such as:
  • Your computer's Internet Protocol address (IP address), browser type, browser version
  • The pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Email campaign performance.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our website and Services. Cookies are small data files placed on your computer or other internet-enabled device that enable the Services’ features and functionality. They allow us to record information when you visit or interact with our website and Services. Other tracking technologies, such as web beacons and pixels work similarly to cookies, placing small data files on your device that monitor your website and Services activity. Examples of Cookies we use are:
  • Session cookies. We use session cookies to operate our Services. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser.
  • Persistent cookies. We use persistent cookies to remember your preferences and various settings. Persistent cookies last until you or your browser delete them or until they expire.
  • Security cookies. We use cookies to enable and support our security features, and to help us detect malicious activity.
  • Third party cookies. We may use third-party service providers to monitor and analyze the use of our Services. For example, we use Google Analytics to track and report on website traffic.

You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services. Our partners may use cookies to provide us with information about your interactions with their products, but use of those third-party cookies would be subject to the service provider’s policies.

Use of Information

Flodesk, Inc. uses your personal information for various purposes:
  • To provide, maintain and improve the Services.
  • To notify you about changes to the Services.
  • To allow you to participate in interactive features of the Services when you choose to do so.
  • To provide customer support.
  • To gather analysis or other data so we can improve the Services. To monitor the usage of our Services.
  • To detect, prevent and address technical issues.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  • To comply with legal requirements and to enforce compliance with our Terms of Service.

Retention of Information

Flodesk, Inc. will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that we can’t identify you.

Transfer of Information

Your information may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide personal information to us, please note that we transfer that information to the United States and process it there. Your use of the website and Services followed by your submission of such information represents your agreement to that transfer.

Flodesk, Inc. will not transfer your personal information to an organization or a country unless there are adequate controls in place including the security of your data and personal information.

Disclosure of Information

Flodesk, Inc. may share your personal information as follows:
  • If we are involved in a reorganization, merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
  • If required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
  • If we have a good faith belief that such action is necessary to protect the safety of Flodesk subscribers or the public, the rights or property of Flodesk, Inc., to prevent or investigate possible wrongdoing in connection with the Services, and to protect against legal liability.

Information Security

The security of your information is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We use reasonable and appropriate physical, technical and administrative safeguards to protect personal information from loss, misuse, unauthorized access and destruction.

"Do Not Track" Policy

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

Our website and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to our website or Services, and we do not alter any of our data collection and use practices upon receipt of such a signal. We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Residents of the European Economic Area

If you are a resident of the European Economic Area, Switzerland, or the United Kingdom, under the General Data Protection Regulation (GDPR), Flodesk, Inc.’s legal basis for processing and using personal information as described in this privacy policy derives from the following:
  • To perform our Services contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interest in making the Services safe and improving its function and features
  • For payment processing purposes
  • To comply with the law

Residents’ Rights under the GDPR

If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please email us at legal@flodesk.com.

In certain circumstances and depending on the country in which you reside, you may have the following data protection rights:
  • The right to access, update or delete the information we have on you. You can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us at support@flodesk.com to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Flodesk, Inc. relied on your consent to process your personal information.


Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.

Service Providers

We may employ third party companies and individuals to facilitate our Services ("Service Providers"), provide the Services on our behalf, perform Services-related services or assist us in analyzing how our Services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use the following third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Payments

We may provide paid products and/or services within the Services. In that case, we use third-party services for payment processing.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their respective privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Links to Other Sites

Our Services may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at legal@flodesk.com. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via email and/or a prominent notice on our website or Services update the "effective date" at the top of the privacy policy.

You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us by email: legal@flodesk.com