Top 5 Intercom alternatives in 2025

What is Intercom?

Intercom is a company specializing in AI-driven customer service solutions. Their pricing starts at $29 per seat per month, billed annually. They offer features such as the Fin AI Agent, which integrates with support helpdesks to answer complex questions and resolve customer issues, and the Intercom Suite, a comprehensive customer service platform that provides faster response times and a unified view of customer interactions.

Reasons for considering Intercom alternatives

• Intercom's pricing can be high for small businesses.
• Limited customization options for chatbots.
• Occasional delays in customer support response times.
• Complexity in setting up and integrating with other tools.

A quick look

Here are the top 5 alternatives to Intercom:

1. Flodesk
2. Bird (Previously SparkPost)
3. Beehiiv
4. Sendpulse
5. Litmus

Best alternatives to Intercom

1. Flodesk

Flodesk offers the most intuitive email marketing tools for small businesses, helping you grow and monetize your email list effortlessly. With no need for coding or design skills, you can create, send, and automate emails that engage your audience and drive revenue. Trusted by over 100,000 businesses, Flodesk helps beginners and experts send beautiful, high-converting emails in a radically simple way. With the world’s most intuitive email builder, powerful automations, and beautiful forms, Flodesk gives you everything you need for brilliant email marketing—without the complexity. For more information, visit Flodesk.

Pros of using Flodesk

• Simple and Intuitive: Flodesk provides powerful features in a simple, easy-to-use interface without the complexity of outdated platforms.
• Beautiful Emails: Flodesk is the top choice for creating visually appealing emails that reflect a brand's unique style and identity.
• High Converting Ecommerce Blocks: Flodesk offers beautiful sales pages and online payment options, making it easy to turn any link into a sales funnel.

Cons of using Flodesk

• No SMS Notifications: Flodesk does not offer SMS notifications, which can be a drawback for businesses looking to integrate multi-channel communication strategies.
• Not for All Enterprises: Flodesk does not provide API and web hooks, limiting its utility for enterprises that need to trigger automations based on complex business logic.

Pricing

Pricing starts at $35 per month with plans designed to grow with your business. You’ll get access to stunning design-focused templates and easy automation built for small businesses, solopreneurs, and creative brands. With clear and predictable pricing, there are no confusing tiers or hidden fees.

Reviews

Flodesk reviews highlight the platform's exceptional user satisfaction, boasting a 4.4 out of 5-star rating with 77% of users giving it 5 stars. Users rave about its intuitive design, beautiful templates, and powerful automation features, making it a top choice for email marketing.

Flodesk is incredibly intuitive and makes designing beautiful emails a breeze. The templates are stunning and easy to customize. - LucyParis P. (Rating: 5/5)

The simplicity and elegance of Flodesk's interface are unmatched. It has transformed the way I approach email marketing. - Sarah M. (Rating: 5/5)

2. Bird (Previously SparkPost)

Bird (Previously SparkPost) offers email delivery and analytics services, helping businesses send and track their email campaigns. Their platform provides tools for email optimization, deliverability, and performance insights to ensure effective communication with customers.

Pros of using Bird (Previously SparkPost)

• Email delivery: Bird provides tools for sending and tracking email campaigns.
• Analytics: The platform offers insights into email performance and deliverability.
• Optimization: Bird includes features for optimizing email campaigns.

Cons of using Bird (Previously SparkPost)

• Browser Compatibility Issues: Users might face difficulties if they are using a legacy or uncommon browser, indicating a limitation in browser compatibility.
• Service Interruptions: The presence of an error page suggests that there may be ongoing issues with the service, causing inconvenience to users.

Pricing

Bird (Previously SparkPost) offers straightforward pricing plans for different subscriber levels. Here are the pricing details for 2,000 and 10,000 subscribers:

• 2,000 Subscribers: $30 per month
• 10,000 Subscribers: $100 per month

Reviews

Bird (Previously SparkPost) reviews reveal that users appreciate its high inbox delivery rates, easy setup, and comprehensive analytics, but some have faced frustrations, as indicated by the 11% of 1-star ratings.

"SparkPost has revolutionized our email campaigns. The deliverability rates are unmatched!" - Alex M. (Rating: 5/5)

"The analytics and reporting features of SparkPost are top-notch, though the learning curve can be steep for beginners." - Jordan T. (Rating: 4/5)

3. Beehiiv

Beehiiv is a platform that provides tools for creating and managing newsletters, building websites without coding, and monetizing content through an integrated ad network. It offers features such as a text editor, audience segmentation, growth tools, and analytics, and supports integrations with third-party services like Stripe, Zapier, and Google Analytics.

Pros of using Beehiiv

• Integrated Ad Network: Beehiiv includes a built-in ad network for monetizing content.
• No Coding Required: Users can build websites without needing to code.
• Comprehensive Toolset: Beehiiv offers a variety of features for creating and managing newsletters.

Cons of using Beehiiv

• Limited Customization Options: While Beehiiv offers a variety of tools for creating and managing newsletters, some users may find the customization options limited compared to other platforms. This can be a drawback for those looking to create highly personalized and unique content.
• Learning Curve for Beginners: Despite its no-code capabilities, new users might experience a learning curve when navigating the platform's comprehensive toolset. This can be challenging for individuals or small teams without prior experience in newsletter management.

Pricing

Beehiiv offers straightforward pricing plans for different subscriber levels. Here are the pricing details for 2,000 and 10,000 subscribers:

• 2,000 Subscribers: $47.20 per month
• 10,000 Subscribers: $99 per month

Reviews

Beehiiv reviews highlight a generally positive sentiment with a 4.5 out of 5-star rating, where users appreciate its robust newsletter publishing capabilities. However, a small portion of users have expressed frustrations, particularly with limited customization options and a learning curve for beginners.

"The best newsletter service I've ever used. It makes managing my subscribers a breeze!" - Kevin D. (Rating: 5/5)

"While it has some good features, the interface can be a bit clunky at times." - Sarah M. (Rating: 3/5)

4. Sendpulse

SendPulse offers tools for creating and managing email marketing campaigns, including a drag-and-drop builder, subscription forms, and campaign analytics. The platform also provides tools for live chat and chatbots on platforms like Facebook, Instagram, WhatsApp, Telegram, and Viber, as well as a CRM system integrated with other tools for customer relationship management.

Pros of using Sendpulse

• Free plan: Includes 15,000 monthly emails, 3 chatbots, a website builder, and a CRM system.
• Multi-channel tools: Offers email marketing, chatbots, CRM, landing pages, and more.
• Integrated system: Tools work seamlessly together for streamlined operations.

Cons of using Sendpulse

• Limited Customization: While SendPulse offers a variety of tools, some users find the customization options for email templates and landing pages to be limited. This can be a drawback for businesses looking to create highly personalized and unique content.
• Learning Curve: Despite its user-friendly interface, new users might experience a learning curve when navigating the platform's comprehensive toolset. This can be challenging for individuals or small teams without prior experience in marketing automation.

Pricing

SendPulse offers flexible pricing plans to accommodate various business needs. Here are the pricing details for 2,000 and 10,000 subscribers:

• 2,000 Subscribers: $25 per month
• 10,000 Subscribers: $65 per month

Reviews

Sendpulse reviews highlight the platform's intuitive, no-code interface and seamless integration of services, but some users find the customization options limited and experience a learning curve. Overall, it has a 4.6 out of 5 rating from 691 reviews, with 24/7 live support and advanced marketing automation capabilities being frequently praised.

"The automation tools in Sendpulse are top-notch and have significantly improved our email campaigns." - Michael B. (Rating: 4.5/5)

"Sendpulse offers a decent range of features, but the interface can be a bit clunky at times." - Sarah K. (Rating: 3/5)

5. Litmus

Litmus offers tools for email design, building, personalization, testing, monitoring, and analytics. It integrates with various email service providers and other tools to enhance email marketing capabilities.

Pros of using Litmus

• Integration with ESPs: Litmus integrates with various email service providers, streamlining the email marketing process.
• Comprehensive Testing: The platform allows testing on over 100 email clients, ensuring emails display correctly across different devices and services.
• Centralized Feedback: Litmus provides a centralized place to collect feedback and approvals, simplifying the review process.

Cons of using Litmus

• High Cost: Litmus can be expensive, especially for small businesses or startups. The pricing plans may not be affordable for everyone, making it less accessible for those with limited budgets.
• Complexity: Despite its powerful features, Litmus can be complex to use, particularly for beginners. The extensive range of tools and integrations might require a steep learning curve, which can be challenging for users without prior experience in email marketing.

Pricing

Litmus offers pricing plans to accommodate various business needs. Here are the pricing details for 2,000 and 10,000 subscribers:

• 2,000 Subscribers: $39.60 per month
• 10,000 Subscribers: $198 per month

Reviews

Litmus reviews highlight the platform's comprehensive email testing tools and intuitive interface, earning it a 4.6 out of 5 rating. Users appreciate its effective integrations and high customer satisfaction, though some find the platform expensive and complex to use.

"Easy way to test how our emails from Marketing Cloud display on other browsers, platforms, etc. Very simple to send a test message and see all environments at once." - Verified User in Higher Education (Rating: 4.0/5)

"The fact that we can preview how the campaigns would display gives us an idea to work better." - Verbina K. (Rating: 5.0/5)

What to consider when selecting a Intercom alternative?

When selecting an alternative to Intercom, it's crucial to consider the following factors:

1. Feature Set: Ensure the platform offers comprehensive tools for customer service, including live chat, chatbots, email marketing, and CRM integration. This will help streamline your operations and improve customer interactions.
2. Ease of Use: Look for a user-friendly interface with intuitive design and minimal learning curve. This is especially important for small businesses or teams without extensive technical expertise.
3. Customization Options: The ability to customize chatbots, email templates, and other customer-facing elements is essential for maintaining brand consistency and creating personalized experiences.
4. Pricing: Evaluate the cost-effectiveness of the platform, considering both the initial price and any additional fees for advanced features or higher subscriber levels. Transparent and predictable pricing is key.
5. Integration Capabilities: Check if the platform integrates seamlessly with your existing tools and systems, such as payment gateways, analytics tools, and other marketing software. This ensures a cohesive workflow and better data management.

Which one should you go with?

Ultimately, each of these Intercom alternatives offers unique strengths that can cater to different business needs. However, if you're seeking a user-friendly platform with stunning design capabilities and powerful automation, Flodesk stands out as an excellent choice. Its intuitive interface and beautiful templates make it a top pick for businesses looking to elevate their email marketing efforts effortlessly. Whichever option you choose, you're sure to find a solution that enhances your customer service and marketing strategies.