Dear First name / friend,&nbsp; As concerns about the spread of the coronavirus COVID-19 increase, I wanted to personally reach out to update you on what we are doing to care for both our employees and clients during this time.&nbsp; Our plan is as follows:&nbsp; Working remotely, connecting digitally: Our team is continuing to work normal business hours and has the resources and tools they need to do their jobs remotely. We are hustling from home and here to support you with the best-in-class service you’ve come to expect.&nbsp; Your health comes first: We are encouraging everyone to wash their hands, socially distance, and follow best practices to protect the health and wellbeing of themselves, their family, and our community at large. Additionally, we believe in supporting all members of our team should they become ill and we are asking anyone who feels sick to take as much time off as they need to fully recover.&nbsp; Taking care of one another: We will be donating 5% of our profits over the next month to a local organization supporting vulnerable families who need food assistance and direct relief during this difficult time. In addition to these steps, we will be monitoring the latest information including recommendations from the CDC and World Health Organization and doing our part to stop the spread of this disease.&nbsp; We will continue to keep an eye on the situation and make further adjustments to our action plan if and when necessary. The health and well-being of our clients, team, and community are of utmost importance to us and will continue to be our north star as we navigate the road ahead.&nbsp;Thank you for your steadfast support of our business—we are truly grateful.

Jessica

and all of us at the Jess &amp; Co. team

In times of uncertainty and fear, proactive communication can help address your clients’ questions and concerns—reassuring them that they are in the best hands. This template is designed to be sent as a personal letter to your clients and community, letting them know the steps you are taking to prioritize health and ensure business continuity.

Proactive client communication

Dear friend,&nbsp; As concerns about the spread of the coronavirus COVID-19 increase, I wanted to personally reach out to update you on what we are doing to care for both our employees and clients during this time.&nbsp; Our plan is as follows:&nbsp; Working remotely, connecting digitally: Our team is continuing to work normal business hours and has the resources and tools they need to do their jobs remotely. We are hustling from home and here to support you with the best-in-class service you’ve come to expect.&nbsp; Your health comes first: We are encouraging everyone to wash their hands, socially distance, and follow best practices to protect the health and wellbeing of themselves, their family, and our community at large. Additionally, we believe in supporting all members of our team should they become ill and we are asking anyone who feels sick to take as much time off as they need to fully recover.&nbsp; Taking care of one another: We will be donating 5% of our profits over the next month to a local organization supporting vulnerable families who need food assistance and direct relief during this difficult time. In addition to these steps, we will be monitoring the latest information including recommendations from the CDC and World Health Organization and doing our part to stop the spread of this disease.&nbsp; We will continue to keep an eye on the situation and make further adjustments to our action plan if and when necessary. The health and well-being of our clients, team, and community are of utmost importance to us and will continue to be our north star as we navigate the road ahead.&nbsp;Thank you for your steadfast support of our business—we are truly grateful.

Flodesk template | Proactive client communication